Faq

BED COLLECTION SERVICE

What areas do we collect beds from?

We are currently Melbourne based only. Our service range is within 45km of Melbourne CBD. If you are unsure, please contact our office

Where do I leave my mattress for collection?

Please note, customers are not required to be home for collection. Our drivers will only collect beds that are left outside (e.g. in garage/carport, on front porch, verendah, nature strip etc.) However, in some circumstances on our discretion, alternative arrangements maybe made. In this instance additional cost may apply.

How much does a mattress collection cost?

The mattress collection cost can vary depending on the how many beds, the size of the beds and the location. Please go to our book a collection page to get a price.

What happens if my mattress doesn’t get collected on the day it was booked in?

From time to time there are unexpected delays outside our control. In the case that the driver is unable to collect the mattress on the specified day. You will receive a call from a bedcollect representative to firstly inform you the collection will not occur on the specified time and we will reschedule your collection for suitable time.

What time does the collection occur?

The arranged collection will occur between approximately 7am-7pm. Please ensure the beds are ready for collection by 7am. All Customers will be notified via email/SMS upon booking a bed collection the time and date this will occur. If you need to reschedule, please call our office ASAP to make alternative arrangements.

How do I know if my mattress is Latex/Futon?

Please refer to the label attached to the mattress or receipt of purchase to determine if the mattress is complete Latex/Futon. If you are unsure please call our office for assistance

What happens if the driver can’t find the mattress?

The driver will both call, SMS or email and leave a card in your letterbox to notify we have been an unable to collect the mattress. This will be reschedule at a later date.

What happens if I’m an elderly person and can’t get the mattress outside?

Please contact our office to discuss an alternative arrangements.

GREENEDGE BY BEDCOLLECT

Are there stores were we can try and test the mattress?

We sell exclusively online! bedcollect offers customers unbelievably competitive prices on premium quality Australian-made-pieces. We cut out the middle man and manufacture beds direct to the public. bedcollect prizes the principle of ‘Australian-made” – the job we support and the quality we ensure. All bedcollect products are made with pride, passion and skill in Australia

Are the mattresses Australian Made?

Absolutely! The bedcollect mattress is crafted from superior materials sourced in Australia, forged into and forged into top-quality mattresses made right here in Melbourne. We are ridgy didge 100% Australian Owned, designed and Made.

What part of the mattress is recycled?

The metal springs are the only part of the mattress that gets re-used. We determine the integrity of the metal springs as to whether or not they are re-used or disposed of too metal recycling businesses.

100 NIGHT TRIAL

Point 1

Sleep-test your mattress for 100 days! If you decide it’s quite not right, simply give us a call and we’ll be happy to pick it up whenever is convenient for you. You can choose a replacement or we’ll issue a full refund.